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Intelligent call queueing - TouchPoint Attendant for Skype for Business includes intelligent routing feature to ensure all calls are directed to the right queue and recipient.

"Combine that with the power of TouchPoint Attendant, which enhances those Skype for Business benefits by adding the visual elements like seeing how many callers are in queue, WHO is in queue, who’s on hold, when transferred calls get picked up, ‘recently transferred to’ parties, and MORE – and we have a definite game-changer for receptionists and call handling!” “With the Skype for Business directory, there is no longer a need to memorize everyone’s personal extension," said Crawford. Skype for Business enterprise presence is specifically shown along with the contacts (in both the directory and one-touch presence buttons) so receptionists can determine availability.

Presence-enabled directory - This feature enables operators to easily access a list of internal staff and other important external contacts.

Having all this information at one’s fingertips means receptionists can quickly prioritize high-value callers or write down notes for a particular call before transfer. Via the interface, operators can also check how many calls are waiting, as well as see the caller’s name as the call arrives. Receptionists or operators use simple point-and-click functionality to answer, make, hold, transfer, or park calls.

Intuitive interface - The console’s intuitive interface blends traditional call handling tools with comprehensive call and contact details, as well as Skype for Business presence information.

In addition to ease of use, the following features below are only among the reasons why deploying Enghouse Interactive’s TouchPoint Attendant console makes sense for businesses: And with their TouchPoint Attendant, businesses are now more equipped to handle customer calls and serve their customers easily and effortlessly-no learning curve and additional servers required. The days of having no more information than a line appearance on a phone to determine if you can transfer the calls are over.” Key Features of TouchPoint Attendant ConsoleĮnghouse Interactive understands the value of providing nothing but the highest quality of service to clients. “Because of the power of Skype for Business, receptionists now have visibility to the rest of the organization and can see presence as well as IM colleagues for quick responses. “Our customers are calling TouchPoint Attendant “The Receptionist’s Secret Weapon”! said Crawford.

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All users simply have to do is download and install the attendant console. The operator console solutions also do not require additional hardware or IT infrastructure. In addition, it also empowers receptionists by enabling them to leverage the collaboration features of Office365 and the powerful unified communications capabilities of Skype for Business. TouchPoint Attendant features an intuitive call handling interface that helps receptionists provide a better caller experience and achieve improved productivity. It natively integrates into Microsoft’s Skype for Business Cloud PBX and Office365 and is one of the first consoles to market with support for Skype for Business Online and Office365. Launched at this year’s Enterprise Connect conference in Orlando, Florida, TouchPoint Attendant for Microsoft Skype for Business Online is a professional, client-only based call handling solution designed to help companies and their receptionists or operators manage the high number of calls more efficiently. Providing Next Generation Customer Service Sandra Crawford, the Director of Strategic Alliances at Enghouse Interactive, spoke with about how TouchPoint Attendant can help businesses provide the best customer service experience through an easy-to-use interface packed with features.

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To help enterprises create good first impressions each and every time, Enghouse Interactive, a leading provider of customer contact solutions, recently introduced a new professional call handling solution for Microsoft Skype for Business: the TouchPoint Attendant. And for many companies, these initial encounters often happen over the phone, so ensuring that customer calls are handled professionally and efficiently is of the utmost importance. This is why it’s important for businesses to put their best foot forward in all of their encounters with customers. In fact, it’s one of the keys to winning over customers as well as for creating profitable, sustainable, long-term partnerships with clients. First impressions are crucial for businesses.